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Netflix app windows 10 black screen.Netflix Black Screen on Windows 10: Best Methods To Fix

 

If you hear sound but don't see video, or if the video turns black or blank while watching Netflix, follow the steps for your device to fix the problem. If you don't hear sound or see video, go to Black screen with no sound. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead. Your TV's picture settings may be causing the black screen. For help adjusting these settings, contact your device manufacturer.

We're looking into this problem. To help us investigate, please contact Netflix Customer Service. Using a web browser, go to Viewing Activity in your account.

In the list, find the TV show or movie with the issue and click Report a Problem. Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback. Find System update or Software update. If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.

Apps or features that mirror your device's screen to a TV might not be supported by Netflix. To use your Android device to watch Netflix on a TV, use a supported connection.

Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off. Open the App Switcher by pressing the Home button twice.

The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site. Airplay and Screen Mirroring are no longer supported by Netflix.

Your video cable or adapter might not be supported by Netflix. For a list of supported models, go to the Apple Support site. Screen Mirroring and Sidecar are no longer supported by Netflix and need to be turned off while Netflix is playing.

For help turning off these features, contact Apple Support. In the upper right corner of your browser, click Menu. Go to Netflix supported browsers to update your web browser or get a different browser.

To use your Mac to watch Netflix on a TV, use a supported connection. You may need to update your computer's video driver, or install a video driver supported by Windows Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help. If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver. If an update didn't work or there were no updates available, uninstall the driver and reinstall it.

If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome , Mozilla Firefox , or Opera. Contact the TV manufacturer for help. To change the setting, follow the steps below. If this didn't fix your problem, or you aren't using a first-generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below. If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error.

You may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app. Tap the Cast icon from the title description page to cast to your TV.

If you're not using screen mirroring or these steps didn't fix the problem, continue below. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.

Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Smart TV. When do you get a black or blank screen with sound? When you open the Netflix app. Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. When you try to play a TV show or movie.

Contact your device manufacturer. At any other time. Android phone or tablet. Check if other TV shows or movies work. If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Turn your device off, then on. Turn off your Android. Make sure it's powered off, not just locked.

Turn it back on. Try Netflix again. Update your Android. Open Settings. Check for and install available updates. Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:. When connecting your Android device to a TV. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Quit and reopen the app. For devices without a Home button, swipe up from the bottom of the screen and hold.

Turn off Airplay or Screen Mirroring. Check your video cable or adapter. When connecting your iPad to a Mac computer. Google Chromebook or Chromebox. On Google Chrome. Update Google Chrome. Wait while Chrome automatically checks for new updates. If an update is available, click Relaunch. On the Netflix app. Try another HDMI cable. Mac computer. Update your web browser. When connecting your Mac to an iPad. When connecting your Mac to a TV. Windows computer.

If you are not using the Chrome browser, continue troubleshooting below. Make sure your video drivers are up to date. PlayStation 3.